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What You Need to Know Before You Start

These terms govern how your account, wallet transactions, and personal data are handled on mo500 — access and eligibility depend on local law and apply only where permitted in your region. We keep this straightforward so you know exactly where you stand.

Jurisdiction-Dependent AccessDANA, OVO, GoPay Account UseData Handling PolicyAge and Eligibility RulesContact Rights Covered
mo500 What You Need to Know Before You Start
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Your account data and wallet identifiers — including the DANA, OVO, or GoPay details linked to your profile — are stored with encryption and are never shared with third parties for marketing. Here is what we do on four areas that matter to your account.

Data Retention

We keep your account records for as long as your account is active and for the period required under applicable law. You can request a copy of your data via the Help Centre at any time.

Cookie Use

We use session cookies to keep you logged in on mobile and browser. Preference cookies remember your wallet selection — DANA, OVO, or GoPay — so the chip row loads your last-used option.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact live chat to flag the account.

Requesting Changes

To update your registered wallet, change your contact details, or request account closure, submit the request through live chat or email with your wallet type and account reference included.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, need to dispute a transaction processed through OVO or GoPay, or want to request account data, our support team handles legal queries directly. Use the channel that works for you — we keep response paths short.

Team online

Live Chat

Open the chat window from your account dashboard. Describe your legal query and our team routes it to the right handler without you needing to fill out forms.

Email Support

Send your legal request or data enquiry to our support email. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your account record quickly.

Account Help Centre

Access the Help Centre from the mobile menu. It covers account closure requests, data access steps, and what to do if your wallet transaction is disputed.

Common Questions About Your Rights and Our Terms

These are the questions we get most often about legal matters, account rights, and how our policies work in practice for Indonesia.

Eligibility depends on your region and local law. You must be of legal age in your jurisdiction and accessing the platform from a region where it is permitted under applicable law.

Send a data request via email or live chat, including your registered wallet type — DANA, OVO, or GoPay — and your account reference. We process the request in line with applicable data law.

Yes. Contact support via live chat or email to request account closure. We will confirm the closure and explain which records we are required to retain under law before deleting the rest.

Raise the dispute through live chat with your transaction reference and wallet type noted. We investigate against the transaction record on our side and coordinate with the relevant wallet provider — DANA, OVO, or GoPay — as needed.

We post updates on this page with the revision date shown. Continuing to use your account after a posted change means you accept the updated terms. Check this page periodically if you want to stay current.

Your DANA, OVO, or GoPay details linked to your account are never shared with third parties for marketing. Data is shared only where required by law or to process your transaction with the wallet provider itself.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.