Reference

Terms That Cover Your Account on mo500

These terms set out what we expect from you and what you can expect from us — how accounts are opened, how wallet payments via DANA, OVO, and GoPay are processed, and how disputes get resolved.

Account EligibilityWallet Payments: DANA, OVO, GoPayDispute ResolutionAccount Suspension RulesAmendments & Updates
mo500 Terms That Cover Your Account on mo500
YOUR ACCOUNT RIGHTS

How We Handle Your Account and Data

Your account data, transaction history, and linked wallet details are stored securely and used only for operating your account, verifying payments, and meeting our obligations under applicable law. Here is how we manage the key areas your terms touch.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of your data by contacting support with your account ID.

Cookie Use

Cookies on mo500 track session state and keep your login active across pages. They do not store your DANA, OVO, or GoPay wallet credentials. You can manage cookie preferences in your browser settings at any time.

Account Security

We use encrypted connections for all account sessions. If you suspect unauthorised access, change your password immediately and contact support — we can freeze your account within the same session to prevent further activity.

Requesting Changes

To update your registered details or request account closure, go to account settings or contact support directly. Wallet changes require re-verification against your DANA, OVO, or GoPay account name before they take effect.

TERMS HELP

Reach Us About These Terms

If any part of these terms raises a question — about your account status, a wallet transaction, or how a rule applies to your situation — our support team can walk you through it. Reach out before taking action on your account so we can sort it together.

Team online

Live Chat

Open the chat window from your account dashboard. Available during our standard support hours for Indonesia-based queries about terms and account conditions.

Email Support

Send your question to our support address with your account ID and a brief description. We respond to terms-related queries as a priority.

Help Centre

Our help centre covers common terms questions — account closure, wallet dispute steps, and what happens if your access changes due to local eligibility rules.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet payments to account access and eligibility in Indonesia.

These terms apply to anyone who opens an account on mo500. Access depends on your location and local law. If you are in a region where access is not permitted, these terms do not create an entitlement to use the platform.

We can update terms when our services or applicable regulations change. We post the new version here with the effective date. Using your account after that date means you have accepted the revised terms.

Pending deposits or withdrawals linked to DANA, OVO, or GoPay at the time of suspension are reviewed individually. We contact you through your registered details to confirm next steps for any unresolved wallet transactions.

Contact support with your account ID and the transaction reference. For wallet payments via DANA, OVO, or GoPay, we cross-check the transaction log on our end before escalating to the payment provider if needed.

No. Each person may hold one account only. Accounts linked to the same wallet, device, or verified identity may be merged or closed. This rule applies regardless of which payment method you use.

Go to account settings and select the closure option, or contact support directly. For a copy of your account data, send a request to support with your account ID. We process data requests in line with applicable local regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.