Reference

How mo500 Handles Your Personal Information

We built mo500 for Indonesia's mobile-first generation, and that means being straight about how your data moves through our platform. This page tells you exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access recordsTransparent data retentionContact us to update your data

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What Data We Collect and Why

mo500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process transactions — your name, email address, phone number, and the wallet details you link for deposits and withdrawals via DANA, OVO, or GoPay. We also log device and session data,

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such as browser type, IP address, and login timestamps, to keep your account secure and detect unusual access attempts. Payment activity is recorded to process requests and comply with any applicable financial reporting obligations in regions where our service is available under local law. We do
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not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what is needed to complete your transaction. Players in Palembang and across Indonesia access our service subject to local law and eligible regions —
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the same data rules apply equally to every account. You can contact our team at any time to ask what data we hold on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, update or request deletion of your personal data, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through our help centre. We aim to acknowledge data requests promptly and resolve them in line with our stated retention periods.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our team can pull up your data profile and walk you through any access or deletion request in real time.

Email Support

Send your data request to our support email address shown in the account help section. Include your registered phone number so we can verify your identity quickly.

Help Centre

Our help centre has a dedicated privacy request form. Fill in your account details, select the type of request, and we will follow up through your registered contact.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Data protection is not a footnote for us — it is part of how the account and payment system works day to day. From the moment you link a wallet to the moment you request a withdrawal, your information is handled within a defined security and retention framework. Here is what that looks like in practice.

Encryption and Account Security

All data transmitted between your device and our servers is encrypted. Account login requires OTP verification, so access to your profile and wallet details stays locked to your registered phone number.

Cookie Usage

We use session cookies to keep you logged in across mobile and desktop and analytics cookies to see which parts of the platform get the most use. You can adjust cookie preferences in your browser settings at any time.

Data Retention Period

We keep account and transaction records for as long as your account is active and for a further period required by applicable law. Once that period ends, data is deleted or anonymised from our systems.

Third-Party Sharing Limits

We share data only with payment processors — DANA, OVO, GoPay — and only the fields each processor needs to complete a transaction. No marketing partners receive your personal account data.

Common Questions About Your Data on mo500

Real questions about how we handle your account information — answered directly, without legal padding.

We collect your name, phone number, email address, and the wallet identifiers you use for DANA, OVO, or GoPay transactions. Device and session data is also logged for account security purposes.

We share data only with the payment processors required to complete your transaction — DANA, OVO, or GoPay. We do not sell personal data or pass it to marketing or advertising partners.

Contact us via live chat in your account dashboard or submit a request through the help centre form. Verify your identity with your registered phone number and we will respond to your request.

Yes. Submit a deletion request through our support channels. We will remove your data once any legally required retention period has passed and confirm the deletion to your registered contact.

Transaction and account records are retained for as long as your account is active, plus any additional period required under applicable law in eligible regions. After that, records are deleted or anonymised.

We use session cookies for login continuity and analytics cookies to improve platform performance. You can manage or disable cookies through your browser settings; some features may work differently without session cookies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMo500 Glossary InfoFAQ

How mo500 Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

Help Centre

How We Protect and Manage Your Information

Encryption and Account Security

Cookie Usage

Data Retention Period

Third-Party Sharing Limits

Common Questions About Your Data on mo500

01 What personal data does mo500 collect when I open an account?

02 Does mo500 share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask mo500 to delete my account data?

05 How long does mo500 keep my transaction records?

06 Does mo500 use cookies and how do I control them?

Privacy Policy

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